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Privacy Policy

Privacy Policy Notice

Policy Scope:

This privacy policy notice is for this website; www.saxtonblades.co.uk served by

Saxton Trading Ltd, 4 Wyke Lane North, Bognor Regis, West Sussex. PO22 8LE and governs the privacy of those who use it or trade with the company by email, telephone or in person.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information whilst browsing or using this website or trading with us, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful basis.

We are registered with the ICO under the Data Protection Register, our registration number is: ZA371247.

Your individual rights

Under the GDPR your rights are as follows.

  • the right to be informed
  • The right of access
  • The right to rectification
  • *The right to erasure
  • *The right to restrict processing
  • *The right to data portability
  • *The right to object
  • The right not to be subject to automated decision making including profiling

* Exempt where ‘legal obligation’ applies

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Saxton Trading Ltd-Saxton Blades
  • "You", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Regulations.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a user’s computer or device.
  • EMS means Email marketing service-it is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
What information we collect, store and processLawful BasisOur Legitimate Reasons

Saxton Trading Ltd uses a cookie control system which allows you to;

  • Accept the use of cookies
  • Control which cookies are saved to your device / computer. Please refer to our Cookie Policy.

Cookies that we use are;

  • Traffic log cookies to identify which pages are being used.

Your Consent

Legitimate Reason

We use cookies on this website to provide you with a better user experience.

When you provide us with your email address and OPT-IN to receive marketing information we will also give you the opportunity to provide us with your:

  • Name
  • Address
  • Country
  • Contact Phone Number
  • Age

Your Consent

Legitimate Reason

  • We will email you on a regular basis with our latest deals and offers.
  • Providing further information and marketing preferences will allow us to tailor deals and offers specifically for you.
  • We may contact you occasionally to check your data is accurate and up-to-date.
  • To conform to the Knife Act 1997.

When you order with Saxton Trading Ltd, we will collect:

  • Name/Business Name
  • VAT Number
  • Invoice Address
  • Delivery Address
  • Contact Phone Number
  • Email Address

Contractual Obligation

Legitimate Reason

  • We require this information to process your order.
  • We may use your phone number to keep you up-to-date with your delivery and order.
  • We will use your email to keep you up-to-date with your delivery and order as well as email your invoice.

When you return an item to Saxton Trading Ltd, we will collect:

  • Name/Business Name
  • Order Number
  • Address
  • Contact Number
  • Email Address
  • Reason for Return

Contractual Obligation

Legitimate Reason

  • We require this information to ensure your return is actioned quickly for you with the resolution you have requested, i.e. replacement, refund, warranty repair.
  • We will contact you to keep you up-to-date with the progress of your return.

If you visit our premises, we have active live CCTV in place to monitor security throughout the workplace. Images are not recorded or stored.

Contractual Obligation

Legitimate Reason

  • We are required to do this to monitor identity throughout the environment to manage security and safety.

Data Collection & Usage:

The information we collect from you will be to provide a quality customer experience and carry out contractual obligations for the purposes of fulfilling your order(s):

Sharing and processing your information:

The information we share with third parties are for the purposes of fulfilling and delivering your order, analysing data, providing marketing assistance, providing search results and providing customer service.

Where we share informationLawful BasisOur Legitimate Reasons

Payment/Refund

Saxton Trading Ltd shares information with Bank/Payment service providers.

Contractual

Obligation

Legitimate Reason

  • We share information with Payment service providers to receive/refund payment for the goods and delivery service you have selected.
  • We use recognised and reputable service providers who have a Privacy Policy notice in-line with GDPR.

Couriers

Saxton Trading Ltd shares information with postal and courier services.

Contractual

Obligation

Legitimate Reason

  • We share information with postal/courier service providers to fulfil the delivery of your order.
  • We select the relevant service provider as to your preferred timely and cost-effective delivery service to meet customer satisfaction.
  • We use recognised and reputable postal/courier services who have a Privacy Policy notice in-line with GDPR.

Marketing

Saxton Trading Ltd shares information with marketing services-EMS (Email marketing service)

  • MailChimp

Contractual

Obligation

Legitimate Reason

  • Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list.
  • We only collect certain data about you, as detailed in the " Data Collection & Usage" above.
  • Any email marketing messages we send are done so through an EMS, email marketing service provider.
  • Email marketing messages that we send may contain tracking beacons /tracked clickable links or similar server technologies to track subscriber activity within email.

Data analysis

Saxton Trading Ltd shares information with Data analysis platform providers.

Contractual

Obligation

Legitimate Reason

  • We share information with Data analysis platform providers to identify and review trends of sale outcomes to forecast and manage stock control.
  • Data analysis does not involve identifying individual information.
  • We require this information to support customer satisfaction.
  • We use Google Addwords as a recognised and reputable service provider who have a Privacy Policy notice in-line with GDPR.

External auditors

Saxton Trading Ltd shares information with External auditors

Legal Obligation

  • We share information with external auditors to process personal data to comply with a common law or statutory obligation.
  • We use recognised and reputable service providers who has a Privacy Policy notice in-line with GDPR.

HM Revenue & Customs

Saxton Trading Ltd shares information regarding revenue matters.

Legal Obligation

  • We share information with HM Revenue and Customs to process personal data to comply with statutory obligation.

All our third parties only have access to personal information needed to perform their functions, but they will not use it for other purposes. Furthermore, they must process the personal information in accordance with GDPR & EU data protection laws.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage information.

All areas of our website are protected with secure connections over “https” technology. Access to your personal data is password protected and we use Transport Layer Security (TLS) encryption to protect your sensitive data.

If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely. We never store your card details.

Our systems are monitored for possible vulnerabilities and attacks, and we are continually looking to identify ways to further strengthen security in line with new technological advances and best practices.

International Orders

By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf within the UK. You have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Policy.

How long we will keep your information:

We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.

Accessing Your Information:

You may view the personal information we hold for you by logging in to your online account or request this in a different format by contacting us using the online contact form.

Requests will be acknowledged within 7 days and, subject to security checks, a full response will be completed within 30 days. We will notify you if there is a need to extend this period for any reason.

Keeping Your Information Up-to-Date:

You have the right to question any information we have about you that you think is wrong or incomplete and may do so by contacting us using the online contact form. If you do, we will liaise with you to check its accuracy and correct it where necessary. We may contact you from time-to-time to check the information we hold for you.

Withdrawing consent:

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

Saxton Trading Ltd Point of Contact:

For all queries regarding data protection, please contact:

Data Processing Officer

Sarah Peskett
Director

Saxton Trading Ltd

4 Wyke Lane North

Bognor Regis

PO22 8LE

Tel: 01243-823879

Email: info@saxtontrading.co.uk

How to lodge a complaint:

Saxton Trading Ltd strive towards excellent customer service and have measures in place to protect your data, but in the event, you are unhappy with how we have used your personal information, please use the ‘contact us’ tab at the header of our website.

Privacy Notice - May 2018